Chair's Stakeholder Update, December 2017

As we come to the end of 2017 and look forward to the New Year, I would like to update you on some of the key initiatives and news from the Board from the past few months.

Agent Orange

Please note: The Board has updated its approach to Agent Orange applications. Please contact a representative at the Bureau of Pensions Advocates or the Royal Canadian Legion to discuss your options.


The Board is currently undergoing an internal reorganization which will improve the way we do business and allow us to better serve Veterans and their families. Our new organization better supports and aligns with changes brought about by technology and our move to a paperless process. At the end of the day, we will be working more efficiently, allowing us to spend more time producing quality decisions, and less time handing-off and mailing documents. Our target date for full implementation is March 31, 2018.


We have made great progress on implementing our paperless hearing process. Most aspects of the paperless process have already been implemented for Review Hearings and we are evaluating recent pilots conducted for Appeal Hearings. Almost all Board members are now operating with a paperless system. We have more work to do in final quarter of this fiscal year, and anticipate that the paperless will be fully implemented by March 31, 2018.


As you know, this summer we welcomed seven new appointments and six reappointments flowing from the new Governor in Council appointment process. Our new Members completed their training this fall and began hearing cases across the country.

The Privy Council Office is currently running another Member Selection Process on behalf of the Board. We are looking forward to more Member appointments in the New Year. Additionally, processes are ongoing for the positions of Chairperson and Deputy Chairperson.

As always, if you have any questions or concerns about the Board, please don’t hesitate to contact me. Please share this update with your members and encourage them to follow us on Twitter for information about the Board’s activities.

Finally, on behalf of all of us at the Board, I would like to wish you and your loved ones happy holidays and best wishes for the New Year!