Vision, Mission and Values

Vision

The Board is recognized as the independent and fair appeal tribunal that ensures Veterans obtain the benefits they are entitled to for service-related disabilities.

Mission

To provide Veterans, Canadian Armed Forces and RCMP members, and their families with timely, respectful hearings and fair, plain-language decisions.

Values

Accountability

We are open and transparent, so that Veterans and Canadians can hold us accountable for our actions and decisions.

Diversity and Inclusion

We are committed to diversity and inclusion, both in the service we provide to Veterans and in striving to be a workplace of choice.

Excellence

We strive to serve Veterans better through continuous improvement and innovation.

Impartiality

We treat Veterans in a fair and unbiased manner.

Independence

We provide Veterans with hearings and decisions that are free from outside influences.

Integrity

We enhance public confidence and trust in the appeal process by being professional and ethical.

Respect

We treat Veterans, and one another, with courtesy and respect.