VRAB's 2023-24 Departmental results report: At a glance
A departmental results report provides an account of actual accomplishments against plans, priorities and expected results set out in the associated Departmental Plan.
Key priorities
VRAB’s top priorities for 2023-24 were as follows
- Ensure justice is accessible to all in a timely manner;
- Delivering high-quality, and effective hearings;
- Maintaining a culture of innovation and continuous improvement; and
- Fostering a healthy and safe organization that considers diversity and inclusion.
Highlights
In 2023-24, total actual spending (including internal services) for VRAB was $18,124,186 and total fulltime equivalent staff (including internal services) was 140.4. For complete information on VRAB’s total spending and human resources, read the Spending and human resources section of the full report.
The following provides a summary of the department’s achievements in 2023-24 according to its approved Departmental Results Framework. A Departmental Results Framework consists of a department’s core responsibilities, the results it plans to achieve and the performance indicators that measure progress toward these results.
Core responsibility
Actual spending: $18,124,186
Actual human resources: 140.4
Departmental results achieved
Applicants receive high-quality hearings and decisions
Applicants receive timely decisions
Everything the Board does under its core responsibility aims to provide Veterans and their families
with high-quality, timely hearings and decisions. In 2023-24, the Board focused on the following priorities to achieve these results.
- Pursued opportunities to streamline processes and leverage technology to enhance the timeliness and efficiency of the appeal process to better serve Veterans.
- Undertook initiatives to sustain and improve productivity and to better monitor performance so Veterans receive their decisions sooner.
- Continued to focus on outreach and engagement with the Veteran community and stakeholders to maintain strong partnerships with those who are a direct line to Veterans.
- Refined our social media approach and presence, to maximize effectiveness and reach, and explored other options for targeted communications with Veterans and stakeholders.
- Focused on the quality and consistency of our decisions through continued training and professional development for staff and Members.
- Identified talent needs and implemented strategies that focus on attracting, developing and retaining a diverse workforce with the experience and skills required to provide Veterans with high-quality, timely hearings.
- Invested in our staff and Members by offering new opportunities to build skills and knowledge through targeted training programs; and continued to support digital government initiatives that cultivate internal expertise and knowledge.
- Continued to take meaningful and concreate action to create an equitable, diverse, inclusive, accessible and bilingual work environment where people feel valued and respected.
More information about Appeals can be found in the ‘Results – what we achieved” section of the full departmental results report.